SHIPPING & RETURNS
Return & Exchange Policy
Return & Refund Policy
Returns and Refunds are categorized according to the following categories:
(I) Item Not Received, (II) Item not as described, and (iii)
The following conditions are all satisfied with return and refund requests.
I. NOT RECEIVED
State: In transit
Delivery method: UPS, FedEx, TNT, DHL or EMS
If the product is being delivered, it may be classified as an "item not received" under the following circumstances:
• The delivery has been delayed and is not a day of the transport company for more than 10 days;
• The items are always on the premises of the transport company or at the sorting center for more than 10 days.
After the customer has made a request for return and refund with Out-Prime, if the seller could not provide information on what was sent, for example a valid tracking number and where he did not The Seller will be responsible for the refund.
Shipping way: China Post, Singapore Post, Hong Kong Post or other items.
After the customer has made a request for return and refund with Out-Prime, if the seller could not provide information on what was sent, for example a valid tracking number and where he did not Post-monitoring post bejewel be no no, be it be as new as buy. This is also to articles to replace.
State: Items delivered to the wrong address
Shipping method: All
If this item is delivered to the correct address, and a return and refund is requested, the Settlement Center must be verified if you have already sent another address and located. This is asked the seller to provide a delivery receipt containing the name, delivery address of the item; if the delivery information is consistent with that provided by the customer, no refund or return of packages will be granted.
State: Customer (Buyer) refused to sign for an item
Shipping method: All
If an item arrives at the delivery address and the customer refuses to sign because we have been delayed or the package has arrived damaged, the seller will be held responsible for sending your order. step.
II. ARTICLE DOES NOT MATCH DESCRIPTION
Status: quantity and / or size issues
1) In insufficient quantity
If the items of a delivered order are not complete, the customer must provide clear evidence to the Settlement Center of the scene, for example, a photo or video, the latter is downloaded quickly. a return and a refund will be made.
2) Size / Measures
If an order does not match the size given in the description (for example, clothing, shoes) and / or dimensions (for example, phone screens, mobile tablet, etc.), the customer has the duty provide clear evidence, for example, photo or video, to the external Stage Control Center who will determine if a return and refund are possible; If there is a misunderstanding of the sizes or dimensions, unless there is an obvious difference between what the customer has ordered and what he has received, the Out-Prime Team will check the description of the object and opt for globally recognized measures.
Condition: Counterfeit goods or inaccurate description
If an item has been deferred from the description or an infringement, the customer has the duty to provide clear evidence, such as a photo or video, to the Settlement Center of the decisive outdoor scene then if a refund will be possible.
This article is also available in this description.
Status: Articles that infringe intellectual property rights (IPR)
If an item received infringes or violates the intellectual property rights of the authorized trademark owner, the customer has a duty to provide clear evidence, such as a photo or video, to the Out-Prime Settlement Center who will then determine if a refund will be possible.
State: Divergence on color, appearance, or style
If a received item differs from that of the photos, with regard to the color, appearance, model, including and / or type of material, the customer has the obligation to provide clear proof, for example a photo or Video Center, Out-Prime which will then determine if the refund will be possible.
If a return and a refund are justified, the options available to the customer are a total or partial refund. If the item is returned, Sell yourself in charge
We shipping between 3-15 days with a possible delay of 6 additional days in case of problem. In USA, China, Japan, Taiwan, Siberia; for the express delivery, and about 10-22 days for the normal delivery worldwide. For further explanations we explain everything when you will Checking Out.
Also a delivery worldwide of 15-30 days with a potential delay of 7 additional days in case of problems for some countries can ba apply.
If in case you have any problems with the delivery we send you a 10% discount for your next order.
If you have not been delivered after 45 working days we invite you to go to our refund section and we will refund you automatically.